Fault reports now flow straight into the CRM

eControl's fault reports used to stop at the platform. Now, the moment a customer submits one, the details are pushed into their GoHighLevel CRM so the sales and support side of the business picks it up without anyone copying data across.

We built it as a background job, so the customer's submission never waits on an external service — the report is saved instantly and the CRM sync happens behind the scenes, retrying if it needs to. It's another link in the chain that started with a website enquiry and now runs unbroken through to the engineer on site.