One search box across the website and the service portal

A water retailer's answers live in two very different places: marketing and product pages on the website, and a large body of support and knowledge content in ServiceNow. Searching them separately meant customers had to guess which system held what they needed — so we built one search that spans both.

Algolia powers the front end, and a custom indexer we wrote pushes the client's ServiceNow content into the same Algolia index as the website — normalised, kept in sync, and ranked together. A single query now returns web pages and ServiceNow content side by side in one relevance-ranked list, and the customer never has to know which system the answer came from.